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NETTALK.com Complaint - NETTALK-WORST CUSTOMER SERVICE
NETTALK.com Complaint

NETTALK.com Complaint

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NETTALK-WORST CUSTOMER SERVICE


I am writing this review after my all efforts ended without any help. This is my 5th attempt today. I waited for approximately 4 hrs. in total after waiting for my chance and was never able to speak to a talk expert (their term). When I first call, I had to wait for 50-60 minutes (well thats a normal wait time for nettalk customer service entry point). Then someone place me to talk to a talk expert where, I wait for about 1 hr. 30 min. When my turn came, phone was disconnected (beep beep). I guess that is their trick. Frustrate customer so that they never wait in queue. I left queue once, and they blamed me for that. But if you still wait for your turn, I guess they will disconnect you (like me). That%u2019s a cheating and I am going to complain for their cheating. If your service works, you might not have any issues and most reviews talk about that, about device. I also do not have any issues with device.But think! if your device or line is in trouble, you are gone.Just update your nice review after your encounter with customer service! And service interruption can happen for any reason. That%u2019s where you need customer assistance and think this is a phone service not your DVD, camera or puzzle. This is a security issues. My incoming call is not working for almost 15 days. All my calls (approx. 4 hrs.) ended without any technical help, just wait!! Think how disgusting the customer service is. Now I repent for my action to change my service to nettalk. Think carefully before changing service to NETTALK. If anyone has any official contact information for nettalk, please reply.


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Comments


geee says: (6 years ago)
 0
I have spent this whole week trying to reach some one at Nettalk. Every time I reach the top of the waiting list, they disconnect me. I have been waiting on the phone all the hours of the day. Their ticketing system does not work either. The tickets disappear, and no one looks at them.



geee says: (6 years ago)
 0
I have tried this whole week to speak with some one, and spent my entire days on the phone, but to no avail. Every time I am at the top of the waiting list, the phone gets disconnected. Their trouble ticketing system does not work either. Tickets disappear, and II get no answer what so ever.




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